Testimonials
"The Teclan IPack Unified technology ensured not only the increase in productivity in our collection operations, but also the quality of the contacts, due to the telephone automation dialing resources, supervision and operation management with accurate parameters. The recording system also has been an important ally in the training of professionals, while the IP technology and the use of dial according to the type of phone significantly reduced telephony costs of our operations." Leonardo Bandeira, partner administrator of Grupo Bandeira.
"The Teclan Dialer solution presents the performance of international standards. We have obtained gains in productivity and in management of the operation. In addition to CTI integration with the PBX, integration with the collection applications used by our clients was necessary, from the loading of mail to uploading results, going through screen synchronization. The final product needs quality, competitiveness and costs appropriate to the budget of customers, and the Teclan solution fully met our needs." Aloysio Martins Accioly, Human Resources Director of Provider.
"The adoption of Teclan IPack Unified technology guaranteed a 30% increase in productivity, reduction of almost 50% of the Average Talk Time, and provided management and reduction of queues of our responsive service. With the digital recording system of the solution, it was also possible the service adequacy to new CSS regulations. Moreover, the characteristic of the Teclan solution, available as a single integrated package of IP PBX, dialer and recorder, simplifies and speeds implementation, allowing a quite safe migration." Lotar Dieter Maas, general administrator of RioMed.