Who We Are
Teclan is a national reference in the development of solutions for call centers and contact centers. Our products serve companies across the country, helping our clients manage their operations with quality and productivity, thus increasing the satisfaction of their customers.
Currently Teclan provides solutions for the automation of activities such as dialing, recording, supervision, monitoring and performance management of contact centers and their agents. Moreover, Teclan is an established company in the Directory Assistance market, serving the major telephone operators in the country in the automation of the directory assistance service 102.
Technology is our business and our services are focused on your company so that you make the most of investments. So, our team offers support 24 hours, 7 days a week, including remote monitoring of operations.
Our customers also count on the consulting service of highly skilled professionals to define the best solution for your needs. The company also offers training and recycling services for the upgrade of the client’s entire staff.
For Teclan, contact centers need high quality information for effective management of its operations and satisfaction of its end users. These are the vertices that govern our solutions.